Thank you for shopping at Cutting Edge Vitamins™. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully.
- Refunds
1.1 Eligibility: We offer refunds for products that are damaged, defective, or not as described. To be eligible for a refund, you must contact our customer support within [number of days] days of receiving the product and provide a detailed explanation of the issue.
1.2 Return Authorization: Before returning any products, you must obtain a Return Merchandise Authorization (RMA) from our customer support team. Products returned without a valid RMA may not be eligible for a refund.
1.3 Return Shipping: The customer is responsible for the cost of return shipping unless otherwise specified by our customer support team. We recommend using a trackable shipping service and retaining proof of postage for your records.
1.4 Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original payment method within [number of days].
- Returns
2.1 Eligibility: We accept returns for products that are unused, unopened, and in their original packaging. To be eligible for a return, you must contact our customer support within [number of days] days of receiving the product to request a return and obtain a valid RMA.
2.2 Return Shipping: The customer is responsible for the cost of return shipping unless otherwise specified by our customer support team. We recommend using a trackable shipping service and retaining proof of postage for your records.
2.3 Restocking Fee: A restocking fee may apply to returns, which will be deducted from your refund. The restocking fee will be communicated to you by our customer support team during the return authorization process.
2.4 Return Process: Once we receive your returned item and verify its eligibility, we will process your return and issue a refund or store credit, as per your request.
- Exchanges
Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
- Damaged or Lost Shipments
In the rare event that your shipment is damaged during transit or lost, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and provide a suitable resolution.
- Contact Us
If you have any questions or need assistance with refunds or returns, please contact our customer support team at contact@cuttingedgevitamins.com. We are here to assist you and ensure your satisfaction with our products and services.
Please note that this Refund and Returns Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.